Department for Environment and Heritage
Customer Accounts
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Customer Accounts

The Department for Environment and Heritage operates under a broad portfolio, offering a vast range of products and services to our customers including, park passes for our National Parks and Wildlife, maps and brochures featuring South Australia, and Crown Land lease and licences to name a few.

Some key attractions include;

  • Adelaide Gaol
  • Cleland Visitor Centre
  • Mt Lofty Summit
  • Kangaroo Island
  • Belair National Park
  • Naracoorte Caves
  • Flinders Ranges

What's New ?

The Department has refreshed its statements and invoices giving them a fresh new look and making the information contained on these documents easier to understand.

We now offer the popular payment channels of BPAY and Automated Credit Card services adding extra security and ease-of-use advantages for our customers.

The Department for Environment and Heritage now has the ability to distribute statements and invoices direct to customers using e-mail, saving paper and helping the environment.

Frequently Asked Questions

How do I get more information on what I’ve been invoiced for?

Look at the details provided in the description section of the invoice to see if an enquiry number has been supplied. This is a direct phone number to the person who originated the invoice and is best suited to deal with your enquiry.

If no phone number has been provided, please call one of our Accounts Operations Officers on 8204 9346.

I’ve lost my statement and/or invoice, can I have another copy?

Our Accounts Officers are more than happy to e-mail, fax or mail you a copy of your invoice or statement.

Either phone one of our Accounts Operations Officers on 8204 9346 during business hours or e-mail DEHAR@saugov.sa.gov.au with your preferred option and details of your account number and required invoice.

I want to receive my invoices and statements via e-mail or fax, can I do this?

The Department for Environment and Heritage now has the ability to e-mail or fax invoices and statements.

To take advantage of these options, please contact the department on 8204 9346 to register for e-mail receipt of invoices and statements or see: “ How to Update my Contact Details” below and fill out the online form.

How can I pay my account?

The Department for Environment and Heritage currently accepts payments by BPAY, Automated Credit Card, Cheque and EFT.

BPAY – The Department for Environment and Heritage’s Biller Code is 72116.  Check your invoice or statement for your unique BPAY Reference No to complete your payment.

Call your bank, credit union or building society to make this payment from your cheque, savings or credit card account through BPAY.

Automated Credit Card – Phone 1300 550 908 to make a payment using your Credit Card.  Ensure you have your invoice or statement handy to quote your phone reference number.

Cheque – Please forward your cheque and payment advice to;

Dept for Environment and Heritage
Accounts Receivable
GPO Box 1047
Adelaide 5001

EFT (Electronic Funds Transfer) – Please call 8204 9346 for our EFT details.

What are your payment terms?

Payment terms are based on statement date, hence, invoices are due on the last working day of the month in which the statement summarising that invoice is issued.

For example, if an invoice is issued on 16th May, you will receive a statement summarising that invoice on 1st June. You will then have until the last working day of June to pay that statement and hence the invoice issued on 16th May.

How do I update my contact details?

Contact or account information changes can be made at any time using our online customer modification facility.

Alternatively, you can complete the customer update section on your statement and mail to: (This option will be available very soon, please watch your invoice and statement for availability of this option)

Dept for Environment and Heritage
Accounts Receivable
GPO Box 1047
Adelaide 5001

Or Fax the changes to 8204 9344 or e-mail to DEHAR@saugov.sa.gov.au

Please remember to include your account number, account name and contact number when requesting changes.

What do I do if I'm disputing an invoice?

If you have a dispute with an invoice, first check the invoice description to see if there is a direct contact for any information pertaining to that invoice. If not, please call one of our Accounts Receivable Officers who can assist you in resolving any disputes or errors on 8204 9346.

How do I apply for Trade Credit?

Applications for trade credit are only available to Australian customers and businesses who wish to trade with this department on a regular basis. Please complete the form found here and forward to Accounts Receivable.

Dept for Environment and Heritage
Accounts Receivable
GPO Box 1047
Adelaide 5001

I am one person but receive multiple accounts from this department can I combine them?

In some cases yes, but in others no, a lot depends on what type of services you use with this department.

Please contact any enquiry number in the description of your invoices to discuss consolidation, or if no enquiry number is supplied, you can call Accounts Receivable on 8204 9346.